Mavrak Studio

Terms of Service

Last updated: 5 September 2026

1. The agreement
2. Who can use our website
3. Products, pricing and availability
4. Orders and acceptance
5. Payment
6. Delivery and shipping
7. Returns, refunds and your right of withdrawal
8. Your account
9. Intellectual property
10. Acceptable use
11. Warranties and disclaimers
12. Limitation of liability
13. Third-party links and services
14. Governing law and disputes
15. Changes to these terms
16. Contact us

1. The agreement

These Terms of Service (“Terms”) govern your access to and use of www.mavrakstudio.com (the “Website”) and any purchase of products from Mavrak Studio (“we”, “us”, “our”). By browsing the Website, creating an account, or placing an order, you accept these Terms and our Privacy Policy.

If you are a consumer, nothing in these Terms limits your statutory rights under applicable consumer protection law (including the EU Consumer Rights Directive and, in the UK, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013). Where any part of these Terms conflicts with your statutory rights, your statutory rights prevail.

2. Who can use our website

You must be at least 18 years old, or the age of legal capacity in your jurisdiction, to make a purchase. Minors may use the Website only with the involvement and consent of a parent or guardian. You must provide accurate, current, and complete information when using the Website or placing an order.

3. Products, pricing and availability

• We take care to display product descriptions, images, and prices accurately. However, colours may vary slightly depending on your screen, and we do not guarantee that images are perfectly representative.
• All prices are displayed in [currency] and include VAT/sales tax where applicable, unless stated otherwise. Shipping costs are shown before you complete checkout.
• Despite our best efforts, errors in pricing or product information may occur. If we discover an obvious pricing or description error after you place an order, we will inform you promptly; you may then confirm the order at the correct price or cancel it for a full refund. This does not affect your statutory rights.
• Availability is not guaranteed — products may sell out, and we may limit quantities per customer (e.g. during promotions).

4. Orders and acceptance

Placing an order on the Website constitutes your offer to buy the products in your cart. A contract between you and us is formed only when we send you an order confirmation email (or commence delivery, whichever happens first). Until that point we may decline your order — for example, if the product is out of stock, the payment fails, or we suspect fraud — and we will notify you and refund any amount taken.

You will receive: (i) an acknowledgement of your order, and (ii) a confirmation of the contract by email, in a durable medium, including these Terms and order details. Please check your confirmation and contact us promptly at support@mavrakstudio.com if anything looks incorrect.

5. Payment

• We accept the payment methods shown at checkout (e.g. Visa, Mastercard, Amex, PayPal, Klarna Etc).
• Payment is processed securely by our payment service providers; we never see or store your full card details.
• Payment (or authorisation) is taken at the time of order unless stated otherwise. The amount due is displayed before you confirm the purchase.
• You agree that the payment information you provide is accurate and that you are authorised to use the payment method.

6. Delivery and shipping

• We deliver to the countries listed at checkout. Estimated delivery times and shipping costs are shown before you pay and restated in your confirmation email.
• Where we commit to a delivery date, delivery is due by that date. Where we give an estimated period, delivery is due within that period. If delivery is delayed beyond 30 days, you may cancel the order for a full refund.
• Risk of loss or damage passes to you on delivery to the address you provided (or to a neighbour/carrier pickup point if you were not available, per your delivery instructions).
• If you refuse or fail to take delivery of an order and it is returned to us, we will refund you the product value less direct return shipping costs.
• Shipping times are estimates and are not guaranteed; events outside our reasonable control (see section 12) may cause delays.

7. Returns, refunds and your right of withdrawal

If you are a consumer in the EU or UK, you have the statutory right to withdraw from a purchase within 30 days of receiving the goods, without giving a reason (the “right of withdrawal”), except for the exemptions listed below.

• To withdraw, inform us within 14 days by email at support@mavrakstudio.com or by post to [registered address], using clear wording (our returns page has a model withdrawal form you may use)
• You then have 30 days to return the goods. Returned goods must be unused and in resalable condition, ideally in original packaging. We will refund all payments, including standard delivery costs, within 30 days of being informed of your withdrawal. We may withhold the refund until we receive the goods or you provide proof of return shipment. You bear the direct cost of returning the goods.
• The right of withdrawal does not apply to: goods made to your specifications or clearly personalised; sealed goods unsealed after delivery (e.g. piercings, earrings, or personal-care items for hygiene reasons); goods which by their nature deteriorate rapidly; and digital content supplied immediately with your prior consent (where you acknowledged losing the right of withdrawal).
• Faulty or incorrect goods: if goods arrive damaged, defective, or are not as described, contact us within a reasonable time with photos and your order number. In line with your statutory rights, we will, at your choice where available, repair, replace, or refund the goods (including any delivery charges) — see also section 11. For UK consumers, the short-term right to reject lasts 30 days from delivery for faulty goods.
• Refunds are issued to the original payment method.

8. Your account

You may create an account to track orders and check out faster. You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately at support@mavrakstudio.com if you suspect unauthorised use. We may suspend or close accounts that breach these Terms, abuse promotions, or create risk for us or other customers. You may close your account at any time by contacting us; closing your account does not affect orders already placed or rights already accrued.

9. Intellectual property

The Website and its entire contents — including the Mavrak Studio name and logo, product designs, photography, graphics, text, and code — are owned by Mavrak Studio or its licensors and are protected by intellectual property laws. You may view and use the Website for personal, non-commercial shopping purposes only. You may not copy, reproduce, republish, download, scrape, transmit, modify, or create derivative works from any part of it without our prior written consent. Granting you access to the Website does not transfer any ownership rights to you.

10. Acceptable use

When using the Website, you agree not to:

• breach applicable laws or third-party rights;
• interfere with or disrupt the Website (e.g. hacking, introducing malware, overloading servers, automated scraping without consent);
• attempt to gain unauthorised access to our systems, other accounts, or data;
• impersonate another person or provide false information;
• place fraudulent or automated bulk orders, abuse discounts or promotions, or resell our products commercially without a written agreement with us;
• submit reviews or content that are unlawful, defamatory, obscene, or infringe others’ rights. Reviews must reflect genuine experiences; we may remove content that violates these Terms.

11. Warranties and disclaimers

We warrant that goods supplied will be of satisfactory quality, fit for purpose, and as described (“conform to contract”). If goods do not conform, you are entitled, as a minimum, to repair or replacement, or to a reduction in price or full refund, in accordance with your statutory consumer rights.

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties that the Website will be uninterrupted, error-free, or free of harmful components, and we do not warrant the content of third-party sites linked from the Website. This does not limit your statutory rights regarding the goods you purchase, which are unaffected.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss (e.g. loss of profit, data, or goodwill) arising from your use of the Website, and our total liability for any claim connected to an order is limited to the value of that order, except where liability cannot be limited by law — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products under product liability law, or any other liability that cannot legally be excluded.

We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), including supplier failures, strikes, carrier disruptions, extreme weather, war, or governmental action.

13. Third-party links and services

The Website may contain links to third-party websites and services (e.g. payment providers, social media). These are provided for convenience; we do not control and are not responsible for their content, policies, or practices. Your use of third-party services is governed by their own terms.

14. Governing law and disputes

These Terms are governed by the laws of [country], and the courts of [country/city] have non-exclusive jurisdiction over disputes arising from them. Consumers may also bring claims in the courts of their country of residence and rely on mandatory consumer protections of their country of residence, and nothing in these Terms restricts your right to use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) where available.

If something goes wrong, please contact us first at support@mavrakstudio.com most issues are resolved quickly and amicably.

15. Changes to these terms

We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order, and we will indicate the “Last updated” date above. Changes do not affect orders already confirmed unless required by law.

16. Contact us

Mavrak Studio
Email: support@mavrakstudio.com
Legal entity: Mavrak Studio LTD
Registered address: Unit A1369 4-6 Greatorex Street, London E1 5NF, United Kingdom