FAQs

Welcome to Mavrak Studio. Below you'll find answers to common questions about our leather goods, products, sizing, ordering, payment, shipping, returns, refunds, and customer support.

If you cannot find the answer you're looking for, please contact us at support@mavrakstudio.com and our team will be happy to assist you.

About Mavrak Studio

What is Mavrak Studio?

Mavrak Studio is a UK-facing leather goods house focused on thoughtfully selected leather products designed to be used, enjoyed, and kept for years.

Our collection currently includes leather western hats, handbags, shoulder bags, duffle and travel bags, and other leather goods.

We focus on material quality, practical design, honest pricing, and products that develop character with use.

Where is Mavrak Studio based?

Mavrak Studio is UK-facing and lists its business address in London:

Unit A1369
4-6 Greatorex Street
London E1 5NF
United Kingdom

Our customer support email is support@mavrakstudio.com.

What is the philosophy behind Mavrak Studio?

Our philosophy is simple: we believe the price of a beautiful leather product should reflect the quality of the materials and craftsmanship rather than simply the cost of a large brand name or marketing campaign.

We focus on sourcing leather goods that we would be happy to own ourselves, producing and curating products in smaller runs, and keeping pricing as honest as possible.

What makes Mavrak Studio different?

Mavrak Studio focuses on:

• Quality leather goods
• Carefully selected hides
• Practical, wearable designs
• Small-run collections
• Honest pricing
• Products designed to age beautifully
• Leather goods intended for everyday use
• A long-term approach rather than fast seasonal turnover

We believe leather should become more personal with age rather than being treated as disposable fashion.

Our Products

What products does Mavrak Studio sell?

Our current collection includes:

• Western leather cowboy hats
• Full-grain leather hats
• Crazy-horse leather products
• Leather handbags
• Hobo-style shoulder bags
• Limited-edition handbags
• Leather totes
• Leather satchel bags
• Buffalo leather duffle bags
• Travel and weekender bags
• Other selected leather goods

Our catalog changes as new products and collections are introduced.

What types of leather do you use?

Our About Us information specifically references full-grain leather, crazy-horse leather, and buffalo leather across different products.

The exact leather type varies by product, so customers should always refer to the individual product description for the material information applicable to that particular item.

What is full-grain leather?

Full-grain leather is the strongest and most natural cut of the hide because the outer surface is retained.

One of the characteristics of full-grain leather is that it can develop a natural patina with use. Scratches, marks, and changes in appearance can become part of the character of the product over time.

Will my leather product look exactly like the product photographs?

Leather is a natural material, so individual pieces can have subtle differences in grain, texture, markings, and appearance.

Additionally, colours can appear slightly different depending on your monitor, phone, tablet, or other display.

We recommend considering these natural variations part of the character of leather rather than defects. The website terms also note that colours may vary slightly depending on your screen.

Are your products designed for everyday use?

Yes. Mavrak Studio's product philosophy is centered around leather goods that are meant to be used rather than simply displayed.

Our About Us page specifically describes products such as western hats, handbags, duffles, and travel pieces as practical leather goods intended to become more personal and characterful with use.

Will leather develop a patina?

Yes. Natural leather can change with use, handling, exposure, and age.

For full-grain leather in particular, normal use can create scratches, marks, colour changes, and a richer patina over time. Mavrak Studio considers this part of the appeal of natural leather.

Are all products made in the same factory?

No specific single-factory claim is made on the website.

Mavrak Studio states that it works with tanneries and partner workshops across several countries and does not rely on a single factory. Leather and products are selected according to the studio's standards.

Where are your leather products made?

Mavrak Studio is UK-facing, while its About Us page states that it works with tanneries and partner workshops across several countries.

The exact country of manufacture can therefore vary by product. Please check the individual product description if country-of-origin information is important for your purchase.

Do you produce products in large quantities?

Mavrak Studio emphasizes smaller runs rather than constant seasonal turnover.

Some products may sell out and return when suitable leather and production are available again.

Cowboy & Western Hats

What types of cowboy hats are available?

The current catalog includes several western leather hat styles, including:

• Black Stripe Leather Cowboy Hat
• Clifford Cowboy Hat in Faded Black
• Clifford Cowboy Hat in Rustic Brown
• Crushable Premium Genuine Leather Western Cowboy Hat
• Premium Leather Western Cowboy Hat with Studded Band in Burgundy

Availability, colours, and sizes can vary by product.

What sizes are available for your cowboy hats?

Hat sizing varies by product.

For example, some current products list:

• Small
• Medium
• Large
• Extra Large
• XXL

Some products also provide approximate head measurements in inches.

What measurements are listed for the crushable leather cowboy hat?

The current product listing provides:

• Small: 20–21.5 inches
• Medium: 21.5–22.5 inches
• Large: 22.5–23 inches
• XL: 23+ inches

Please check the individual product page before ordering because sizing options can vary between products.

Are the cowboy hats made from genuine leather?

The product catalog specifically identifies the Crushable Premium Western Cowboy Hat as Premium Genuine Leather, while other products are described according to their specific leather construction.

Always check the individual product page for the exact material specification.

Are the cowboy hats crushable?

Some are.

The current collection specifically includes a Crushable Premium Genuine Leather Western Cowboy Hat. Other hat designs may have more structured construction.

Please check the individual product listing before intentionally folding or crushing a hat.

Are the cowboy hats suitable for outdoor wear?

The Mavrak Studio philosophy describes its western hats as pieces intended to be worn rather than kept on a shelf.

However, leather products should still be protected from excessive moisture, prolonged soaking, and harsh conditions unless the specific product is designed for them.

Handbags & Leather Bags

What types of leather bags do you sell?

The current catalog includes:

• Hobo shoulder bags
• Limited-edition handbags
• Leather totes
• Mini satchel purses
• Buffalo leather tennis/duffle bags
• Travel and weekender-style bags

The exact dimensions, colour, leather type, and features depend on the individual product.

Do you sell leather travel bags?

Yes.

Mavrak Studio's collection includes buffalo leather travel and duffle bags. The About Us page describes these as holdalls and weekender bags intended for practical travel and long-term use.

Are your handbags limited edition?

Some are.

For example, the current catalog includes the Darling Leather Handbag – Limited Edition and Hobo Stylish Shoulder Bag – Limited Edition.

Limited-edition availability can change, so if a product is currently available, we recommend ordering before it sells out.

Are the products currently in stock?

Product availability changes continuously.

The catalog currently shows products as available, but inventory can change at any time. A product being displayed on the website does not guarantee that it will remain available indefinitely.

Can products sell out?

Yes.

Mavrak Studio states that availability is not guaranteed and products can sell out. Because some products are produced or released in smaller runs, a sold-out product may not immediately return.

Product Care

How should I care for my leather product?

Leather should generally be handled with care and kept clean and dry.

For the best care instructions, always follow the recommendations specific to your product and its leather type.

Avoid exposing leather unnecessarily to excessive water, harsh chemicals, solvents, or extreme heat.

Can leather get wet?

Leather can tolerate normal everyday use, but prolonged soaking or excessive exposure to water can affect its appearance and condition.

If your leather item becomes wet, allow it to dry naturally at room temperature. Do not use a radiator, hair dryer, heater, or other direct high heat to dry it.

Why does my leather have natural marks or variations?

Natural leather can contain variations in grain, texture, colour, and markings.

These characteristics are part of the natural material and can contribute to the individual appearance of your product.

Will scratches damage my leather?

Minor marks and scratches can occur with normal use.

With natural full-grain leather, many marks can become part of the developing patina and character of the product. Mavrak Studio's philosophy specifically embraces the idea that leather becomes more distinctive through use.

Choosing the Right Product

How do I choose the correct size?

Always check the size options and measurements shown on the individual product page before ordering.

For hats, measure around your head where the hat will sit and compare that measurement with the sizing information provided for the specific hat.

If you are unsure, contact us at support@mavrakstudio.com before placing your order.

What if I am between two hat sizes?

If you are between sizes, we recommend contacting our support team before ordering so we can help you choose the most appropriate option based on the specific hat.

Can I ask questions about a product before buying?

Absolutely.

You can contact us at support@mavrakstudio.com with questions about a product, leather, sizing, availability, or your order. Mavrak Studio states that product questions are answered by a real person.

Ordering

How do I place an order?

To place an order:

1. Browse the Mavrak Studio catalog.
2. Select the product you want.
3. Choose the available size, colour, or variant.
4. Add the product to your cart.
5. Proceed to checkout.
6. Enter your shipping and billing information.
7. Select an available payment method.
8. Review your order.
9. Complete payment.

You will receive an order acknowledgement after placing your order and a confirmation once the order is accepted.

Will I receive an order confirmation?

Yes.

After placing an order, you should receive an order acknowledgement. An order confirmation is then sent when the order is accepted according to the website's terms.

Can I change my order after placing it?

Contact support@mavrakstudio.com as soon as possible.

Orders may be changed or cancelled before they enter the shipping process. Once an order has shipped, it cannot be cancelled while it is in transit.

Can I cancel my order?

If your order has not yet been dispatched or entered the shipping process, contact us as quickly as possible.

If the order has already shipped, you will generally need to receive the item and then use the applicable return process. Personalised or made-to-order products may have additional cancellation restrictions once production has started.

What happens if a product becomes unavailable after I order?

Product availability is not guaranteed.

If we cannot fulfil an accepted order because an item becomes unavailable, we will contact you and handle the order in accordance with our Terms of Service.

Payment

What payment methods do you accept?

The current payment policy states that Mavrak Studio accepts:

• Visa
• Mastercard
• American Express
• Shop Pay
• Apple Pay
• Google Pay

The payment methods actually available to you can vary depending on your country and device and are displayed during checkout.

Do you accept PayPal?

The payment policy currently contains PayPal as an optional payment method and indicates that payment methods depend on what is enabled in the Shopify checkout.

Please rely on the payment methods actually displayed at checkout for your order.

Do you accept Klarna?

Klarna is mentioned in the website's payment-policy template as an optional local payment method, but the policy does not definitively confirm that Klarna is currently enabled.

If Klarna is available for your country and checkout, it will be displayed as a payment option during checkout.

Is payment secure?

Yes.

Mavrak Studio uses Shopify Payments and Shopify's PCI DSS Level 1-certified checkout. Payment traffic is protected using TLS/SSL encryption, and Mavrak Studio states that it does not see or store your full card number.

Does Mavrak Studio store my card information?

No.

The payment policy states that full card details are entered directly into Shopify's secure checkout and are not transmitted to, seen by, or stored by Mavrak Studio.

Why was my payment declined?

Common reasons include:

• Insufficient funds
• Expired card
• Incorrect billing details
• Failed 3D Secure verification
• Your bank blocking the transaction
• Payment-security or verification issues

You can try another payment method or contact your bank. You can also contact Mavrak Studio at support@mavrakstudio.com.

What is 3D Secure?

3D Secure, also called Strong Customer Authentication, is an additional payment-security step.

Your bank may ask you to confirm a payment using:

• Your banking app
• SMS verification
• A security code
• Biometric authentication

This helps protect against unauthorised card use.

Are there additional payment fees?

Mavrak Studio states that it does not add a surcharge for selecting a particular payment method. Your bank may separately charge currency-conversion or foreign-transaction fees.

Shipping

Where does Mavrak Studio ship?

Mavrak Studio currently offers free standard shipping to:

• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇨🇦 Canada

The website currently states that it does not ship to countries outside these destinations.

Is shipping free?

Yes.

Mavrak Studio currently offers FREE standard shipping to the United States, United Kingdom, and Canada.

How long does shipping take?

Current estimated delivery times are:

United States: 6–13 business days
United Kingdom: 6–13 business days
Canada: 8–15 business days

These estimates include processing/handling and transit time. They are estimates rather than guaranteed delivery dates.

How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment.

Processing includes payment verification, product inspection, preparation, packaging, and preparation for carrier collection.

What happens if I order on a weekend or public holiday?

Orders placed on weekends or public holidays begin processing on the next business day.

Can processing take longer during holidays?

Yes.

During major holidays, promotions, sales events, or periods of unusually high order volume, processing may take slightly longer.

What is the total estimated delivery time for the USA?

The current estimate is:

1–3 business days processing + 5–10 business days transit = approximately 6–13 business days total.

What is the total estimated delivery time for the UK?

The current estimate is:

1–3 business days processing + 5–10 business days transit = approximately 6–13 business days total.

What is the total estimated delivery time for Canada?

The current estimate is:

1–3 business days processing + 7–12 business days transit = approximately 8–15 business days total.

Are delivery dates guaranteed?

No.

Delivery estimates are not guaranteed dates. Delays can occur because of customs inspections, customs clearance, carrier delays, severe weather, public holidays, transportation disruptions, incorrect addresses, high shipping volumes, international restrictions, or other circumstances outside Mavrak Studio's control.

Will I receive tracking information?

Yes.

After your order is dispatched, Mavrak Studio sends a shipping confirmation email containing a tracking number and/or tracking link when available.

Tracking can take approximately 24–48 hours to become active after the carrier receives the parcel.

My tracking has not updated. What should I do?

Tracking information can take approximately 24–48 hours to become active.

If your tracking has not updated for an extended period, contact support@mavrakstudio.com so the team can assist you.

Will I have to pay customs or import duties?

Free shipping means Mavrak Studio does not charge you for standard shipping.

However, international orders may still be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Does free shipping include customs fees?

No.

Free shipping covers standard shipping charges from Mavrak Studio. It does not necessarily cover customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country's authorities.

What happens if I enter the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

• Full name
• Street address
• Apartment/unit number
• City
• State/province
• ZIP/postal code
• Country
• Phone number

If you notice an error, contact support@mavrakstudio.com immediately.

Mavrak Studio will attempt to correct the address before shipment, but changes cannot be guaranteed after shipping processing begins.

What happens if my package is returned because I entered the wrong address?

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment.

My package says delivered but I cannot find it. What should I do?

First:

1. Check around your delivery location.
2. Check with household members.
3. Check with neighbours.
4. Check safe-drop locations.
5. Look for a carrier delivery notice.
6. Contact the shipping carrier.
7. Contact Mavrak Studio if the package remains missing.

Mavrak Studio will assist with a carrier investigation where possible. However, the shipping policy states that a refund or replacement cannot be guaranteed when the carrier confirms delivery to the address supplied at checkout.

What should I do if my package arrives damaged?

Take photographs of:

• The outside shipping package
• The packaging damage
• The product
• The damage to the product

Contact support@mavrakstudio.com within 48 hours of delivery and provide your order number, photos, and a description of the damage.

Keep the packaging until the claim is resolved.

What if I receive the wrong product or an incorrect size?

Contact Mavrak Studio within 7 days of delivery.

Include your order number and photographs of the product received. The team will review the issue and provide an appropriate resolution under the Return & Refund Policy.

Can one order arrive in multiple packages?

Yes.

If an order contains multiple products, Mavrak Studio may ship the items together or separately depending on product availability and fulfilment requirements.

If your order is split into multiple shipments, you may receive separate tracking numbers. There is no additional standard shipping charge for split shipments.

Do made-to-order products take longer?

Some jackets, hoodies, customised products, or specially manufactured products may require additional production time.

If additional production time applies, it should be stated on the relevant product page. The shipping period begins after the applicable production and handling period has been completed.

Returns

Can I return an item if I change my mind?

Mavrak Studio's current Return & Refund Policy states that customers have 30 days from delivery to change their mind.

The policy also references the statutory 14-day withdrawal right for EU/UK consumers. Because the website currently contains both a 30-day commercial return window and the statutory 14-day withdrawal section, customers should follow the applicable return instructions and contact support if unsure.

How do I request a return?

Email:

support@mavrakstudio.com

Include:

• Your order number
• The product you want to return
• The reason for return, if applicable

Mavrak Studio will provide return instructions and the appropriate return address.

Who pays for return shipping?

For a normal change-of-mind return, the customer pays the direct return postage.

For faulty, incorrect, or transit-damaged goods, Mavrak Studio covers the return postage or reimburses reasonable postage costs where applicable.

What condition must a returned product be in?

Products should be returned:

• Unused
• Unworn
• Unwashed
• With tags attached
• In original packaging where practical
• With accessories and included items

Customers may inspect goods as they would in a shop. If goods lose value because they were handled beyond what is necessary to establish their nature, characteristics, and function, a deduction may apply.

Can I return a sale item?

Yes.

The Return & Refund Policy states that sale, clearance, and promotional items carry the same return rights as full-price products.

Can I return a personalised or made-to-order item?

Personalised or made-to-order products produced specifically to your specifications may be excluded from the statutory right of withdrawal.

However, this does not remove your rights if the product is faulty, damaged, or not as described.

What if my product is faulty?

If an item is faulty, develops a fault, or does not match its description, contact:

support@mavrakstudio.com

Include:

• Order number
• Description of the problem
• Photographs
• Video where useful

Depending on the circumstances, Mavrak Studio may repair, replace, or refund the product in accordance with applicable consumer rights.

What if I receive a product that is different from what I ordered?

Contact Mavrak Studio as soon as possible with your order number and photographs.

Incorrect items are covered under the return/refund process, and the policy states that Mavrak Studio covers return costs for incorrect goods.

What if my item was damaged during delivery?

Contact Mavrak Studio with photographs of both the product and packaging.

The shipping policy requests notification within 48 hours for damaged packages, while the return policy contains a longer damaged-in-transit reporting period. To avoid delays, we strongly recommend contacting us immediately after receiving a damaged parcel.

How long does a refund take?

Refunds are issued to the original payment method.

The current website policies state that refunds may be issued within the applicable return/refund timeframe, while payment-provider processing can take additional time to appear on your statement. Shopify Payments refunds typically appear within approximately 5–10 business days after being issued, depending on your bank or payment provider.

Can I exchange an item?

For a different size, colour, or variant, the current return policy recommends returning the original product and placing a new order.

This can often be faster than waiting for an exchange parcel to be processed.

Order Cancellation

Can I cancel my order before it ships?

Yes, contact us as soon as possible.

If the order has not entered the shipping process, we will try to cancel it. If it has already shipped, it cannot be cancelled while in transit and you can use the return process after delivery.

Can I cancel a personalised or made-to-order product?

Once a personalised or made-to-order item has entered production, cancellation may no longer be possible.

Contact us immediately if you need to cancel or change such an order.

Customer Accounts

Do I need an account to order?

The website supports customer accounts, but the Terms of Service also describe placing orders through the website generally.

If guest checkout is available at the time of your purchase, you can follow the checkout options displayed on the website.

What can I do with a Mavrak Studio account?

An account can allow you to track orders and check out faster.

You are responsible for keeping your account credentials confidential and should contact Mavrak Studio if you suspect unauthorised access.

Promotions & Discounts

Does Mavrak Studio offer discount codes?

Promotional offers may be available from time to time.

The website's FAQ states that valid discount codes may be announced through the newsletter and social channels. Discount codes generally cannot be applied retroactively to orders that have already been placed.

Can I apply a discount code after placing an order?

Discount codes generally cannot be applied retroactively to an order that has already been placed.

Are sale prices genuine discounts?

Mavrak Studio's About Us page states that promotions are intended to represent genuine reductions from genuine prices rather than permanent sales based on inflated pricing.

Privacy & Security

Is my personal information safe?

Mavrak Studio states that customer information is processed as necessary to operate the store, fulfil orders, provide customer service, process payments, and operate relevant website services.

Payment information is handled securely through Shopify's payment infrastructure.

Does Mavrak Studio sell customer information?

The website FAQ states that customer data is not sold.

Information may be shared with service providers needed to operate the store, such as payment, shipping, and email-service providers, subject to the applicable privacy arrangements.

Can I request access to my personal information?

Yes.

For privacy-related requests, contact:

support@mavrakstudio.com

The website FAQ states that customers can request access, correction, deletion, restriction, portability, or object to certain processing, subject to applicable law.

Can I unsubscribe from marketing emails?

Yes.

Marketing emails include an unsubscribe option. You can also contact Mavrak Studio regarding your marketing preferences.

Transactional emails such as order confirmations and shipping notifications may still be sent when necessary to fulfil your order.

Website & Product Information

Why can the colour of a product look different on my screen?

Different screens, monitors, phones, brightness settings, and colour profiles can display colours differently.

Mavrak Studio's Terms of Service specifically note that product colours may vary slightly depending on the customer's screen.

Can product information change?

Yes.

Mavrak Studio may update product information, pricing, availability, descriptions, or other website content.

If an obvious pricing or product-description error is discovered after an order is placed, the website Terms state that customers may be contacted and offered the option to confirm at the correct price or cancel for a refund.

Can Mavrak Studio limit quantities?

Yes.

The Terms of Service state that product availability is not guaranteed and that Mavrak Studio may limit quantities per customer, particularly during promotions.

Intellectual Property

Can I copy photographs or product designs from Mavrak Studio?

No.

The website's Terms of Service state that the Mavrak Studio name and logo, product designs, photography, graphics, text, code, and other website content are protected by intellectual-property laws.

They may not be copied, reproduced, republished, scraped, modified, or used to create derivative works without appropriate permission.

Can I use Mavrak Studio product photos for my own store?

No, not without written permission.

Mavrak Studio's website content is protected by intellectual-property rights. Contact us if you require permission for a specific use.

Customer Support

How can I contact Mavrak Studio?

You can contact us by email:

support@mavrakstudio.com

Phone:

+44 7882-774116

Our listed London address is:

Unit A1369
4-6 Greatorex Street
London E1 5NF
United Kingdom

What are your customer service hours?

The contact and About Us pages currently list customer service/business hours as:

9:00 AM – 5:00 PM daily.

How quickly will you reply?

For general questions, Mavrak Studio's FAQ states that the team aims to reply within 1–2 business days.

Return/refund enquiries may have their own response timeframe, so please include your order number whenever contacting us about an existing order.

What information should I include when contacting support?

For an existing order, please include:

• Full name
• Order number
• Email used at checkout
• Product name
• Description of the issue
• Relevant photographs or video where applicable

Including your order number helps us locate your order and resolve the issue more efficiently.

Quick Answers

Do you offer free shipping?

Yes. Standard shipping is currently free to the USA, UK, and Canada.

How long does delivery take?

USA: 6–13 business days
UK: 6–13 business days
Canada: 8–15 business days

Do you provide tracking?

Yes. Tracking information is provided after dispatch when available.

Do you accept Visa?

Yes.

Do you accept Mastercard?

Yes.

Do you accept American Express?

Yes.

Do you accept Apple Pay?

Yes.

Do you accept Google Pay?

Yes.

Do you accept Shop Pay?

Yes.

Can I return a product?

Yes, subject to the applicable return conditions and exclusions.

Who pays return shipping?

Customers normally pay for change-of-mind returns. Mavrak Studio covers return shipping for faulty, incorrect, or qualifying damaged products.

Can I return a sale product?

Yes. Sale and promotional products have the same return rights as full-price products, subject to the applicable policy.

Can I cancel an order?

Contact us immediately. Cancellation is generally possible only before the order enters the shipping process.

What if my item is damaged?

Photograph the packaging and product and contact us as soon as possible.

What if I receive the wrong item?

Contact us with your order number and photographs of the item received.

Where are Mavrak Studio products made?

Mavrak Studio works with tanneries and partner workshops across several countries.

Does leather change with age?

Yes. Natural leather can develop character and patina through normal use and handling.

How do I contact you?

Email support@mavrakstudio.com or call +44 7882-774116.

Still Have Questions?

We're happy to help.

Email: support@mavrakstudio.com
Phone: +44 7882-774116
Business Hours: 9:00 AM – 5:00 PM daily
Address: Unit A1369, 4-6 Greatorex Street, London E1 5NF, United Kingdom

For order-related questions, please include your order number so we can assist you as quickly as possible.